About the Role

We are seeking a proactive and technically proficient IT Manager to lead the digital operations of our restaurant group. This role requires deep expertise in network infrastructure, biometric systems, and Omega restaurant management software. The ideal candidate will ensure optimal performance of all IT systems, enhance operational efficiency, and support on-ground teams across all locations.

Key Responsibilities
Manage end-to-end IT operations across all restaurant branches, including hardware, software, and networking infrastructure

Install, configure, and maintain LAN/WAN networks, routers, switches, and wireless access points

Ensure full functionality and integration of biometric attendance and access control systems

Oversee daily operations and troubleshooting of Omega POS and back-office software

Implement and manage data backup systems, cybersecurity protocols, and recovery processes

Act as the first line of support for all IT-related incidents and service requests

Liaise with vendors and service providers for hardware and software procurement and maintenance

Train staff on IT systems usage, ensuring compliance with digital standards and workflows

Monitor system performance and proactively recommend enhancements or upgrades

Maintain comprehensive documentation for IT systems, processes, licenses, and configurations

Required Qualifications & Skills
Bachelor’s degree in Computer Science, IT, or a related discipline

At least 4 years of IT management or supervisory experience, ideally in the hospitality or restaurant sector

Strong knowledge of networking fundamentals, firewalls, VPNs, and remote access solutions

Proven experience configuring and managing biometric systems and access control devices

In-depth familiarity with Omega POS software or similar restaurant management systems

Proficiency in Microsoft Windows environments, basic server management, and cloud platforms

Excellent troubleshooting and interpersonal skills, with a customer-oriented approach

Ability to work under pressure and provide hands-on support in a fast-paced environment

Preferred Qualifications

Previous experience in restaurant or hospitality IT support

Professional certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Certified IT Professional (MCITP)

Experience training non-technical users and mentoring junior IT staff

Join our team and play a vital role in keeping our restaurant operations smart, secure, and efficient through innovative IT leadership.